Terms & Conditions

Terms and Conditions

Effective Date: June 29, 2024

Introduction to JobInn’s Terms and Conditions

Welcome to JobInn Technologies Inc. ("JobInn"). By using the JobInn platform, you accept and agree to be bound by these Terms and Conditions (the "Terms"). These Terms are important and affect your legal rights, so please read them carefully.

1. Scope of Service

JobInn is a marketplace platform designed to connect individuals and organizations with service providers for the completion of tasks and projects. Our platform facilitates these connections, but it is important to note that JobInn does not provide these services directly.

2. Acceptance of Terms

Your access to and use of JobInn's services is conditioned on your acceptance of and compliance with these Terms. If you do not agree to these Terms, you are not authorized to use the JobInn services.

3. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of these changes as required by law. Your continued use of the platform after any such changes take effect constitutes your acceptance of the new Terms.

4. Contact Us

If you have any questions about these Terms, please contact us at support@jobinn.io.

5. Definitions

• "Platform" refers to all digital and ancillary services provided by JobInn, including its website, mobile application, and any related services or features designed to facilitate connections between Users seeking to obtain services and individual Service Providers offering those services.
• "User" is any person or organization that registers, uses, or accesses the Platform in any manner. This includes both Clients seeking services and individuals offering services, as well as any visitors to the platform.
• "Service Provider" denotes an individual who offers and provides services to Clients through the Platform. Service Providers operate as independent contractors, not as employees, partners, or agents of JobInn.
• "Client" refers to any individual or organization that seeks to obtain services from Service Providers through the Platform.
• "Services" encompasses all tasks, work, or projects posted, offered, or completed through the Platform. This includes but is not limited to one-off tasks, time-sensitive contracts, recurring services, and project-based work.
• "Content" means all materials, including but not limited to text, images, videos, reviews, data, information, and messages, uploaded, posted, sent, or received through the Platform by Users.
• "Account" signifies the registered profile created by Users to access and use the Platform, enabling them to post tasks, offer services, communicate with other Users, and utilize any additional features provided by JobInn.
• "Terms" (or "Terms and Conditions") refers to this document, including all subsequent amendments or updates, which governs the use of the Platform by all Users.
• "Privacy Policy" is the policy detailing JobInn’s practices for collecting, using, storing, and protecting Users' personal information, in compliance with applicable privacy and data protection laws.

6. Acceptance of the Terms

By accessing, registering for, or using the JobInn platform, you acknowledge and agree that you have read, understood, and agree to be bound by these Terms and Conditions, including any future modifications. If you do not agree with any part of these Terms, you must not use or access the JobInn platform.

7. Eligibility

Use of the JobInn platform is intended only for individuals who are at least 14 years of age. By using the JobInn platform, you represent and warrant that you are at least 14 years old and have the legal capacity to enter into a binding contract in your jurisdiction. If you are under the age of majority in your jurisdiction, you affirm that you possess legal parental or guardian consent to use and access the JobInn platform.

8. Amendments to the Terms

JobInn reserves the right, at its sole discretion, to modify or replace any part of these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of or access to the platform following the posting of any changes to these Terms constitutes acceptance of those changes. JobInn will endeavor to provide reasonable notice of any significant changes to the Terms.

9. Electronic Agreement

Your affirmative act of using and/or registering for the JobInn platform constitutes your electronic signature to these Terms and your consent to enter into agreements with JobInn electronically.

10. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or additional terms and conditions or policies published by JobInn on the platform, shall constitute the entire agreement between you and JobInn concerning the platform. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

11. Account Registration and Use

• Account Creation: To use the full range of JobInn's services, you must register and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. JobInn reserves the right to suspend or terminate accounts registered with inaccurate or incomplete information.
• User Responsibilities: By creating an account, you agree to:
  1. Be responsible for all activities that occur under your account.
  2. Maintain the confidentiality of your account login information and be responsible for all uses of your login information, whether or not authorized by you.
  3. Immediately notify JobInn of any unauthorized use of your account or any other breaches of security.
  4. Not create more than one account for yourself, create an account for someone else without their permission, or create a false or misleading identity on JobInn.
• Account Security: JobInn implements reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. However, JobInn cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
• Account Restrictions: JobInn reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion for any reason or no reason, including but not limited to, if JobInn believes that user conduct violates applicable law or is harmful to the interests of JobInn or its users.
• Account Transferability: Your account is personal to you and may not be transferred or sold to another party. You are responsible for all transactions made through your account until you close it or prove that your account security was compromised due to no fault of your own.
• Consequences of Violating Account Use Policy: Violations of the Account Registration and Use policy may result in a range of actions, including but not limited to account suspension, termination, and legal action. JobInn reserves the right to enforce these policies at its discretion.

12. Nature of the Platform

• Marketplace Function: JobInn operates as a digital marketplace platform that connects individuals and organizations seeking to obtain services ("Clients") with individual service providers ("Service Providers"). Our platform facilitates these connections by providing a space where Clients can post tasks and Service Providers can offer their services in response. While JobInn plays a crucial role in facilitating these connections, it does not directly participate in the execution or delivery of services.
• Commitment to Safety and Security: JobInn is dedicated to maintaining a safe and secure environment for all users. We strive to implement measures aimed at ensuring every job posted and service offered on our platform is secure, legal, and conducted in good faith. This includes offering users the ability to access reviews and ratings, and utilize features that enable direct communication to assess reliability and trustworthiness. Despite our efforts, it is important to acknowledge that JobInn cannot monitor every interaction or guarantee the safety, legality, or appropriateness of the jobs and services transacted through our platform.
• Independent Contractor Status: Service Providers on JobInn operate as independent contractors, not as employees, partners, or agents of JobInn or any Client. This status underscores that Service Providers have the freedom to determine how and when to perform tasks, within the scope defined by the Client. JobInn does not oversee the execution of tasks and is not involved in determining the specifics of the work to be completed.
• No Employer-Employee Relationship: JobInn does not enter into an employer-employee relationship with any Service Provider. The platform serves only to connect Service Providers with Clients, without providing supervision, direction, or control over the work performed. Both Clients and Service Providers are responsible for any agreements or contracts they choose to enter into following a connection made on JobInn. Furthermore, JobInn does not guarantee the quality, safety, or legality of the services arranged through the platform.
• Limitation of Liability: While JobInn takes steps to enhance user safety and job security, it is not liable for the actions, omissions, or the outcomes of interactions between Users. The platform does not insure or assume liability for services provided by Service Providers nor offers worker's compensation. Users are encouraged to exercise caution, perform due diligence, and utilize the tools provided by JobInn, such as reviews and direct messaging, to make informed decisions.
• Dispute Resolution: Disputes between Clients and Service Providers related to services provided or received through JobInn, including issues of quality, timing, and satisfaction, are to be resolved directly between the involved parties. JobInn may facilitate dispute resolution as a courtesy but is not obligated to mediate disputes or offer compensation.

13. Services Description

• Scope of Services: JobInn offers a digital marketplace platform that facilitates connections between individuals and organizations ("Clients") seeking services and individual service providers ("Service Providers") offering a variety of legal, personal, and professional services. The platform supports a wide range of service categories, from household chores to specialized professional tasks, provided they comply with all applicable laws.
• Service Posting and Selection Process:
  1. Posting and Application: Clients post jobs detailing the services needed, including the task description, expected completion timeline, and payment offer. Interested Service Providers apply for these jobs based on the details provided and their willingness to perform the task at the specified rate.
  2. Selection and Payment Reservation: Clients review applications and select a Service Provider based on their criteria. Upon selection, Clients pay the agreed amount to reserve the Service Provider. This amount includes the Service Provider's salary and all applicable fees and taxes as determined by JobInn. This payment is held by JobInn until the job is confirmed as completed.
  3. Job Confirmation: Once the Service Provider completes the job to the satisfaction of the Client, the Client confirms job completion through the JobInn platform.
  4. Payment Release: Upon confirmation of job completion, JobInn releases the payment to the Service Provider's wallet within the app, which is linked to their bank account. This process ensures secure and timely payment for services rendered.
• JobInn's Role: JobInn's primary role is to provide a secure platform for posting, discovering, and agreeing to services. While JobInn facilitates the connection between Clients and Service Providers and manages the payment process, it does not directly oversee the execution of tasks. JobInn provides tools and features, such as user reviews and a direct messaging system, to aid in making informed decisions; however, the quality, safety, and legality of services arranged are the responsibility of the Users involved.
• Responsibilities of Users:
  • Due Diligence: Clients and Service Providers are encouraged to communicate directly to clarify job expectations and service delivery standards. Service Providers should ensure they fully understand the job requirements before accepting a task.
  • Agreement Compliance: Both parties are expected to adhere to the terms set forth in the job posting and the agreement reached through the JobInn platform. Disputes over service quality, completion, or payment terms should be resolved through the mechanisms provided by JobInn.
• Updates and Modifications: JobInn reserves the right to modify the Services Description, including payment processes and service guidelines, to reflect changes in our platform, legal and regulatory requirements, or user feedback. Significant changes will be communicated to Users, but it is recommended to review this section periodically for updates.

14. Feedback and Ratings System

• Mandatory Rating Submission: To foster a community of trust and ensure the quality of services provided through JobInn, we require all Clients to submit a rating for Service Providers upon the completion of a job. This rating should reflect the Client's honest assessment of the service provided, including aspects such as quality, reliability, and overall satisfaction.
• Purpose of Ratings: Ratings are a crucial component of JobInn’s ecosystem, serving the dual purpose of acknowledging excellent service and informing other users. They contribute to a transparent marketplace where Service Providers are motivated to perform their best, and Clients can select Service Providers with confidence based on their track record.
• Rating Guidelines:
  • Honesty and Fairness: Ratings should be submitted honestly and fairly, reflecting the true nature of the service experience. Users are encouraged to provide constructive feedback that is beneficial to both Service Providers and the wider JobInn community.
  • Timeliness: Ratings should be submitted promptly after the completion of a service to ensure that feedback is relevant and timely.
• Impact of Ratings:
  • Service Provider Performance: Consistently high ratings can enhance a Service Provider’s reputation on JobInn, potentially leading to more service opportunities. Conversely, consistently low ratings may prompt JobInn to review the Service Provider’s status on the platform.
  • Client Expectations: Ratings help Clients set realistic expectations about the services offered by Service Providers. They play a key role in the decision-making process, aiding Clients in choosing the right Service Provider for their needs.
• Dispute Resolution and Rating Adjustments: In cases where a dispute arises regarding the service provided, JobInn encourages Users to utilize our dispute resolution process. If a resolution leads to a significant change in the service outcome, JobInn may, at its discretion, allow for the adjustment of the original rating to reflect the resolved outcome.
• Commitment to Continuous Improvement: JobInn is committed to the continuous improvement of our platform and services. The feedback and ratings system is a vital part of this process, helping us to identify and address issues, enhance user satisfaction, and build a thriving online marketplace.

15. User Conduct

• General Expectations: At JobInn, we strive to create a positive and productive environment for all users. To achieve this, we expect every user to adhere to the following principles of conduct:
  • Respect and Professionalism: Treat all users with respect, professionalism, and courtesy. Harassment, bullying, discrimination, and abusive language are strictly prohibited.
  • Honesty and Integrity: Engage in all transactions and communications honestly. Misrepresentation of services, skills, or intentions is not tolerated.
  • Compliance with Laws: Ensure that all activities conducted through the platform comply with applicable local, state, national, and international laws, including but not limited to those related to labor, trade, taxation, and intellectual property.
• Prohibited Conduct: Users of JobInn are prohibited from engaging in the following actions:
  • Illegal Activities: Posting, offering, or engaging in any illegal activities or services.
  • Infringement of Rights: Violating the rights of others, including copyright, trademark, privacy, and personal rights.
  • Spamming and Unsolicited Contact: Sending unsolicited communications, promotions, advertisements, or spam to other users.
  • Manipulation of Services or Payments: Attempting to manipulate JobInn's platform, including the feedback system, payment processes, or service delivery.
  • Endangering Safety: Posting jobs or offering services that involve dangerous activities, require professional licensing not held by the Service Provider, or otherwise endanger the safety of any user.
  • Inappropriate Content: Sharing or posting content that is obscene, pornographic, violent, hateful, or otherwise offensive.
• Consequences of Violating User Conduct: Violation of these conduct guidelines may result in a range of actions taken by JobInn, including but not limited to:
  • Warning: Issuing a warning to the offending user.
  • Suspension: Temporarily suspending the user's account.
  • Termination: Permanently terminating the user's account.
  • Legal Action: Taking legal action against the user for serious violations.
• Reporting Violations: JobInn encourages users to report any behavior or content that violates these conduct guidelines. Our team will review reports promptly and take appropriate action to maintain the integrity and safety of the platform.
• Commitment to a Positive Environment: JobInn is committed to fostering a community where users can connect confidently and securely. We rely on our users to help us maintain a platform that upholds these standards of conduct.

16. Fees, Payments, and Cancellations

• Fees: JobInn's platform utilizes a variable fee structure for the transactions facilitated between Clients and Service Providers. These fees, along with the total payment due, are displayed to the Client at the time of selecting a Service Provider from those who have applied to the job posting. This ensures full transparency regarding the financial aspects of the service before any commitment is made.
• Payments: When a Client selects a Service Provider for a job, the Client is required to make payment to reserve the Service Provider. This payment includes the agreed compensation for the Service Provider, in addition to JobInn's variable fees and any applicable taxes. JobInn holds this payment until the job is confirmed as completed, safeguarding the interests of both parties involved in the transaction.
• Cancellations by Clients:
  • More Than 24 Hours Before Job Start: Clients are entitled to cancel a job more than 24 hours before the scheduled start without incurring any penalty. In such cases, the full amount paid will be reimbursed to the Client.
  • Less Than 24 Hours Before Job Start: For cancellations made less than 24 hours before the scheduled start, the Client will be reimbursed half of the total payment. The remaining half compensates the Service Provider for their time and the lost opportunity.
  • Repeated Cancellations: Regardless of the cancellation timeframe, if a Client cancels jobs more than three times, JobInn reserves the right to restrict the Client's account to ensure platform reliability and trust.
• Cancellations by Service Providers:
  • Service Providers are encouraged to cancel a job without penalty if done so at least 24 hours before the scheduled start.
  • Should a Service Provider cancel less than 24 hours before the job start on two occasions, JobInn may restrict their account to maintain the integrity and reliability of the service for Clients.
  • In the event a Service Provider cancels less than 24 hours before the scheduled job, JobInn commits to making all reasonable efforts, at our cost, to find a suitable replacement Service Provider for the Client. Should a replacement not be found, the Client will receive a full reimbursement.
• Modifications to Policy: JobInn may update these policies regarding fees, payments, and cancellations to adapt to changing operational needs, legal requirements, or user feedback. Users will be informed of any significant changes in advance, and continued use of the platform following such changes indicates acceptance of the new terms.

17. Intellectual Property Rights

• Platform Content Ownership: All content provided on the JobInn platform, including but not limited to text, graphics, logos, images, as well as the compilation thereof, and any software used on the platform, is the property of JobInn or its suppliers and is protected by copyright and other intellectual property laws. JobInn reserves all rights not expressly granted in and to the platform and its content.
• User-Generated Content: Users may post, upload, publish, submit, or transmit content to or through the JobInn platform, such as feedback, reviews, photos, and descriptions of tasks or services ("User Content"). By making available any User Content on or through the JobInn platform, you hereby grant JobInn a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such User Content only on, through, or by means of the JobInn platform.
• User Restrictions: Users agree not to use the JobInn platform to post, upload, publish, submit or transmit any content that:
  • Infringes, misappropriates, or violates a third party's patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy.
  • Is fraudulent, false, misleading, or deceptive.
• Copyright and Trademark Information: The JobInn name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of JobInn or its affiliates or licensors. You must not use such marks without the prior written permission of JobInn. All other names, logos, product and service names, designs, and slogans on this platform are the trademarks of their respective owners.

18. Disclaimer of Warranties, Limitation of Liability, and Indemnification

• Disclaimer of Warranties: JobInn provides the platform "as is" and without any warranty of any kind, either express or implied. Explicitly, no warranties of merchantability, fitness for a particular purpose, non-infringement, or any other type of warranty, condition, guarantee, or representation are provided, whether concerning the platform, any software, services, or content found therein, or any outcomes or results from using the platform.
• Limitation of Liability:
  • Comprehensive Limitations: Under no circumstances will JobInn, or its affiliates, agents, directors, employees, suppliers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages, including for loss of profits, goodwill, use, data, or other intangible losses, regardless of whether JobInn has been advised of the possibility of such damages.
  • Personal Injury and Death: JobInn specifically disclaims all liability for any claims, damages, or losses arising out of or in connection with the use of the JobInn platform, including but not limited to personal injury, death, and property damage, whether incurred directly or indirectly.
  • User Disputes: JobInn is not responsible for the actions or omissions of any user, online or offline, nor will JobInn be held liable for any damage or harm resulting from anyone's reliance on information or content posted on the platform or transmitted to users.
• Indemnification: You agree to defend, indemnify, and hold harmless JobInn, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the platform, your violation of these Terms and Conditions, or your interaction with any user, including without limitation any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) of any kind arising in connection with or as a result of such interaction.
• Risk Acknowledgment: Users of JobInn acknowledge and agree that they are aware of the inherent risks involved in using the platform to arrange and provide services, which may include risk of physical harm, dealing with strangers, foreign nationals, underage persons, or people acting under false pretenses. You assume all risks associated with dealing with other users with whom you come in contact through the JobInn platform. JobInn expects that you will use caution and common sense when using the JobInn platform.
• Survival: The provisions of this section concerning the disclaimer of warranties, limitation of liability, and indemnification shall survive the termination of these Terms and Conditions.

19. Dispute Resolution and Incident Reporting

• Platform-Based Resolution Process: In the event of a dispute arising between a Service Provider and a Client related to a service provided or received through the JobInn platform, JobInn offers a Platform-Based Resolution Process. This process is designed to efficiently resolve disputes by allowing JobInn to review the circumstances, evaluate the evidence provided by both parties, and make a determination regarding the dispute.
  • Submission of Dispute: Either party involved in the dispute may submit the issue to JobInn through the platform's designated dispute resolution feature, providing all relevant details and evidence to support their position.
  • Review Process: Upon receiving a dispute submission, JobInn will review the submitted materials and may request additional information or clarification from either party as necessary to make an informed decision.
  • Decision: JobInn will make a determination based on the evidence provided, aiming to achieve a fair and reasonable resolution. The decision made by JobInn will be final and binding on both parties.
• Reporting Incidents or Concerns: JobInn is committed to maintaining a safe and trustworthy platform for all users. To facilitate this, we provide an option for users to report any incidents, concerns, or problematic behavior by other users easily:
  • Reporting Mechanism: Users can report incidents or concerns through the platform's reporting feature, accessible within the app or website. This feature allows users to detail their concerns and, if applicable, submit evidence supporting their report.
  • Review of Reports: All reports will be reviewed by the JobInn team, who will take appropriate action based on the platform's policies and the severity of the incident. Actions may include mediation, issuing warnings, or account suspension or termination, depending on the circumstances.
  • Confidentiality: JobInn treats all reports and the details therein as confidential, with information only disclosed as necessary to resolve the issue or comply with legal obligations.
• Limitation of Liability: By using the JobInn platform's dispute resolution and incident reporting features, users agree that JobInn's liability in connection with any dispute or incident report is limited to the provision of the Platform-Based Resolution Process and the review of incident reports as described above. JobInn is not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or in connection with the use of these features.

20. Miscellaneous

• Severability of Terms: If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision shall be modified to the extent necessary to make it enforceable while maintaining its intent as closely as possible. If such modification is not possible, the provision shall be severed from these Terms and Conditions, and the remaining provisions shall remain in full force and effect.
• No Waiver of Rights: The failure of JobInn to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by JobInn. A waiver by JobInn of any default will not constitute a waiver of any subsequent default.
• Assignment and Delegation Restrictions: You may not assign or delegate any rights or obligations under these Terms and Conditions without the prior written consent of JobInn. Any purported assignment or delegation in violation of this section shall be null and void. JobInn may assign or delegate these Terms and Conditions, in whole or in part, to any person or entity at any time with or without your consent.
• Entire Agreement: These Terms and Conditions, together with any policies and guidelines referenced herein, constitute the entire agreement between you and JobInn regarding the use of the JobInn platform. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and JobInn.
• Amendments: JobInn reserves the right to amend these Terms and Conditions at any time and will notify users of any such changes by posting the revised Terms and Conditions on the JobInn platform. Your continued use of the platform after the posting of any changes to these Terms and Conditions constitutes your acceptance of those changes.
• Contact Information: For any questions, concerns, or comments regarding these Terms and Conditions, or any other inquiries about the JobInn platform, please contact us at support@jobinn.io. We are committed to providing our users with high-quality support. Our team will make every effort to address your inquiries promptly and efficiently.
• Effective Date: These Terms and Conditions become effective immediately upon your use of the JobInn app or platform. By accessing or using the JobInn platform, you acknowledge that you have read, understood, and agree to be bound by these terms. It is your responsibility to review these Terms and Conditions periodically for any updates or changes that may affect your use of the platform.